›Why predictive maintenance changes the workshop in 2026
Connected vehicles emit telematics alerts long before a failure. In 2026, fleet operators and dealerships orchestrate the response — workshop booking, parts ordering, inspection — in one trigger-based BPM workflow.
Utilyx models this with useStart: the telematics alert starts the workflow, the system books the workshop slot, orders the parts and produces the inspection PDF, all auditable.
›The trigger-based SAV workflow
- Trigger: a telematics alert (DTC code, mileage threshold, sensor) starts the workflow via useStart.
- Triage: automatic classification of severity and required intervention.
- Workshop booking: automatic slot proposal based on availability and capacity.
- Parts ordering: required parts ordered from inventory or supplier, with stock alerts.
- Inspection: the technician captures findings in a structured form.
- PDF generation: the inspection report is produced automatically (usePDF).
- Archiving: the report is filed in a tamper-evident archive (useArchive).
- Notification: fleet manager and driver receive a traceable confirmation.
›Concrete benefits for fleets and dealerships
Operators report less vehicle downtime, faster workshop turnaround, and full traceability of the maintenance history — the workflow blocks closure until the inspection report is filed.
The SAV vocabulary (DTC, OBD, telematics, work order, parts, inspection) is native, so the copilot proposes the right schema directly.
›The workflow in real time
Every node is executable, every branch is testable. Visualize the actual flow of your data while you design.
›Measured gains after automation
Temps de prise de RDV
Before
20 min
After
2 min
Taux de no-show atelier
Before
18%
After
4%
Temps de livraison véhicule
Before
14 jours
After
5 jours
Satisfaction client
Before
7,2/10
After
9,1/10
›How to automate this process — step by step
Capter la demande client
Le client soumet sa demande (RDV atelier, commande véhicule, garantie) via un formulaire en ligne avec créneaux disponibles.
Router vers le bon service
Le workflow route automatiquement vers atelier, vente, SAV ou garantie selon le type de demande et le véhicule.
Planifier et confirmer
Le créneau est réservé, le client reçoit une confirmation par email/SMS avec rappel automatique J-1.
Exécuter et tracer
Le technicien ou commercial saisit l'avancement dans un formulaire structuré — chaque étape est tracée et horodatée.
Documenter et archiver
usePDF génère le bon de travail / facture / certificat, useArchive classe le dossier véhicule de bout en bout.
›Return on investment
Frequently asked questions
How does a telematics alert start the workflow?
useStart exposes a webhook/API that the telematics platform calls with the alert payload (DTC code, VIN, severity) to start the workflow.
Is the inspection report legally archived?
Yes. useArchive stores the inspection PDF in a tamper-evident archive with full-text index, meeting audit and warranty requirements.
Ready to automate your processes?
Utilyx lets you design, automate and orchestrate your workflows visually — with an AI copilot, OCR, PDF generation and legal archiving. Start in minutes, not weeks.