Enquête de satisfaction client & suivi: Automotive workflow automation with Util

"Enquête de satisfaction client & suivi" is a recurring business case in the automotive sector. Without a structured workflow, it runs across email, spreadsheets and scattered documents — generating delays, errors and audit gaps.

Utilyx models this process as an executable workflow, with conditional routing, multi-level validation, automatic PDF generation and legal archiving. Every step is traced, every decision is logged.

The process designer models the journey as connected nodes:

• Intake: the requester submits the required information and documents.

• Validation: a manager approves or refuses, with data propagated in read-only.

• Conditional routing: based on type, amount or severity, the flow takes the right branch.

• PDF generation: a formatted document is produced automatically (usePDF).

• Archiving: the document is filed in a tamper-evident, searchable archive (useArchive).

• Notification: the requester and actors receive an email confirmation with a direct link.

Teams that automate "Enquête de satisfaction client & suivi" on Utilyx report processing time dropping from days to hours, full traceability of every decision, and zero missing documents — because the workflow blocks submission until required documents are present.

The business vocabulary (workshop, warranty, recall, fleet, spare parts, leasing) is built into the workflow, so the AI copilot can propose the right schema directly without the user having to re-explain their business.