›Why EV servicing needs its own workflow in 2026
Electric vehicles introduce specific servicing — battery health, charging setup, software updates, thermal management — that traditional DMS workflows don't cover. In 2026, dealerships build dedicated EV workflows.
Utilyx models this as a BPM workflow: the EV intake captures battery SOC and SOH, the system routes to the right intervention, and the inspection PDF is generated and archived.
›The automated EV servicing workflow
- Intake: VIN, mileage, battery state of charge and state of health, customer complaint.
- Conditional routing: software update, battery diagnostic, charging setup or thermal check route to the right technician.
- Intervention: the technician captures findings in a structured form with EV-specific fields.
- Warranty check: automatic eligibility check against the battery warranty terms.
- PDF generation: the EV inspection report is produced automatically (usePDF).
- Archiving: the report is filed in a tamper-evident archive (useArchive).
- Notification: customer and service advisor receive a traceable confirmation.
›Concrete benefits for EV dealerships
Dealers report faster EV turnaround, full traceability of the battery history, and zero missing inspections — the workflow blocks closure until the report is filed.
The EV vocabulary (SOC, SOH, BMS, thermal, charging, OBD-II) is native, so the copilot proposes the right schema directly.
›The workflow in real time
Every node is executable, every branch is testable. Visualize the actual flow of your data while you design.
›Measured gains after automation
Temps de prise de RDV
Before
20 min
After
2 min
Taux de no-show atelier
Before
18%
After
4%
Temps de livraison véhicule
Before
14 jours
After
5 jours
Satisfaction client
Before
7,2/10
After
9,1/10
›How to automate this process — step by step
Capter la demande client
Le client soumet sa demande (RDV atelier, commande véhicule, garantie) via un formulaire en ligne avec créneaux disponibles.
Router vers le bon service
Le workflow route automatiquement vers atelier, vente, SAV ou garantie selon le type de demande et le véhicule.
Planifier et confirmer
Le créneau est réservé, le client reçoit une confirmation par email/SMS avec rappel automatique J-1.
Exécuter et tracer
Le technicien ou commercial saisit l'avancement dans un formulaire structuré — chaque étape est tracée et horodatée.
Documenter et archiver
usePDF génère le bon de travail / facture / certificat, useArchive classe le dossier véhicule de bout en bout.
›Return on investment
Frequently asked questions
Can the workflow handle the four EV service types?
Yes. Conditional routing branches by service type — software update, battery diagnostic, charging setup, thermal check — sending each to the right technician and form.
Is the EV inspection archived?
Yes. useArchive stores the inspection PDF in a tamper-evident archive with full-text index, meeting audit and warranty requirements.
Ready to automate your processes?
Utilyx lets you design, automate and orchestrate your workflows visually — with an AI copilot, OCR, PDF generation and legal archiving. Start in minutes, not weeks.