Problem management is the ITIL practice that eliminates recurring incidents by finding and fixing their root cause. Without it, IT teams firefight the same issues repeatedly — draining morale and SLA budget.

Utilyx automates problem management: the AI correlates repeated incidents, identifies patterns and proposes root cause hypotheses.

• Detection: the AI flags incidents that recur on the same CI or service within a configurable window.

• Registration: a problem record is created automatically, linking all related incidents.

• Root cause analysis: the AI proposes hypotheses based on incident patterns, change history and KB articles.

• Workaround: a temporary fix is documented and communicated to the service desk.

• Permanent fix: the resolution is planned via change management, implemented and verified.

• Closure: the problem is closed when the permanent fix is confirmed and incidents stop recurring.

Legacy problem management tools require certified consultants to configure correlation rules. Utilyx's AI copilot builds the correlation logic from a plain-language description — and the visual designer lets you adjust it anytime without code.

The result: faster root cause identification, fewer recurring incidents, and a knowledge base that grows with every problem solved.