›Why "Demande de service & suivi SLA" needs a structured workflow
"Demande de service & suivi SLA" is a recurring business case in the telecom & it services sector. Without a structured workflow, it runs across email, spreadsheets and scattered documents — generating delays, errors and audit gaps.
Utilyx models this process as an executable workflow, with conditional routing, multi-level validation, automatic PDF generation and legal archiving. Every step is traced, every decision is logged.
›The automated workflow
The process designer models the journey as connected nodes:
- Intake: the requester submits the required information and documents.
- Validation: a manager approves or refuses, with data propagated in read-only.
- Conditional routing: based on type, amount or severity, the flow takes the right branch.
- PDF generation: a formatted document is produced automatically (usePDF).
- Archiving: the document is filed in a tamper-evident, searchable archive (useArchive).
- Notification: the requester and actors receive an email confirmation with a direct link.
›Concrete benefits
Teams that automate "Demande de service & suivi SLA" on Utilyx report processing time dropping from days to hours, full traceability of every decision, and zero missing documents — because the workflow blocks submission until required documents are present.
The business vocabulary (onboarding, ticket, SLA, incident, technician, portability, churn, network) is built into the workflow, so the AI copilot can propose the right schema directly without the user having to re-explain their business.
›The workflow in real time
Every node is executable, every branch is testable. Visualize the actual flow of your data while you design.
›Measured gains after automation
Temps d'activation ligne
Before
5 jours
After
2 heures
Temps de résolution incident
Before
24 heures
After
3 heures
Taux de churn évité
Before
22%
After
8%
Conformité SLA
Before
88%
After
99,5%
›How to automate this process — step by step
Capter la demande
Le client soumet sa demande (activation, incident, portabilité) via le portail web, l'app mobile ou le call center.
Router intelligemment
Le workflow route automatiquement vers le bon service (technique, commercial, facturation) selon le type et la priorité.
Intervenir et tracer
Le technicien ou l'agent saisit l'intervention dans un formulaire structuré — chaque action est horodatée et tracée.
Générer les documents
usePDF produit automatiquement le contrat, la facture, le rapport d'intervention et le crédit SLA.
Archiver et mesurer
useArchive classe le dossier client avec traçabilité complète, les KPI SLA sont suivis en temps réel.
›Return on investment
Frequently asked questions
How long does it take to deploy the "Demande de service & suivi SLA" workflow?
A business analyst can model and deploy it in a single session, either manually in the designer or by describing it to the AI copilot.
Can the generated document be legally archived?
Yes. useArchive stores the PDF in a tamper-evident archive with a full-text index, meeting audit and retention requirements.
Ready to automate your processes?
Utilyx lets you design, automate and orchestrate your workflows visually — with an AI copilot, OCR, PDF generation and legal archiving. Start in minutes, not weeks.